Returns & Refunds Policy
Last updated: January 2026
Overview
At NursLibrary, we're committed to customer satisfaction. Our returns and refunds policy ensures you have peace of mind when purchasing digital nursing and medical eBooks.
Return Eligibility
- Refunds are available within 30 days of purchase
- Product must not have been downloaded more than twice
- Original purchase receipt must be provided
- Refunds apply only to the full purchase price, excluding any taxes or shipping
How to Request a Return
- Contact our support team at contact@nurslibrary.com
- Provide your order number and product name
- Explain the reason for your return
- Our team will review and respond within 5 business days
Refund Processing
Once your return is approved, the refund will be processed to your original payment method within 7-10 business days. You will receive a confirmation email when your refund has been initiated.
Non-Returnable Items
The following items are non-returnable:
- Products downloaded more than twice
- Products purchased more than 30 days ago
- Products purchased during promotional/clearance sales (non-refundable)
- Damaged or tampered files (unless due to our error)
Damaged or Defective Products
If you receive a damaged or defective eBook, please contact us immediately at contact@nurslibrary.com with details and screenshots. We will provide a replacement or full refund at no cost.
Questions?
If you have questions about our returns and refunds policy, please don't hesitate to contact our customer support team at contact@nurslibrary.com or call during business hours.